Refund & Cancellation Policy

Last updated: August 1, 2026

1. Overview

CloudNestle Consulting & Services ("CloudNestle," "we," "us," or "our") provides AWS advisory reports, consulting engagements, and implementation services. This Refund & Cancellation Policy explains the terms under which payments for these services may be refunded or cancelled. This policy applies to all payments made through our website, payment links, or invoices, including those processed via Razorpay.

2. Advisory Reports (One-Time Deliverables)

For fixed-fee advisory reports (e.g., AWS cost optimization reports, architecture reviews) delivered as a downloadable PDF and/or written analysis:

• Satisfaction guarantee: If the report does not identify savings or findings that reasonably exceed its cost, you may request a full refund within 7 days of delivery by emailing support@cloudnestle.com. No dispute process or supporting documentation is required.
• Before delivery: If payment has been made but the report has not yet been delivered, you may cancel and receive a full refund at any time by contacting us.
• After the 7-day window: Refund requests made after 7 days from delivery will be reviewed on a case-by-case basis but are not guaranteed.

3. Consulting & Implementation Engagements

For time-based or milestone-based consulting engagements (e.g., cloud migration, cost optimization implementation, security remediation):

• Cancellation before work begins: Full refund if cancelled before any work has commenced on the engagement.
• Cancellation after work begins: You will be charged only for the hours or milestones actually completed at the time of cancellation, calculated at the agreed hourly or milestone rate. Any remaining balance of an advance payment will be refunded.
• Custom/Enterprise engagements: Refund terms for custom-scoped or enterprise engagements are specified in the individual service agreement or statement of work signed with the client, which takes precedence over this general policy for that engagement.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• The deliverable has already been downloaded, reviewed, and acted upon, and the 7-day satisfaction window has passed without a refund request.
• The request is based on a change of mind unrelated to the quality or accuracy of the deliverable, made after the applicable refund window.
• Work has been fully completed and delivered as scoped in a signed engagement agreement.

5. How to Request a Refund or Cancellation

To request a refund or cancel an engagement, email us with your payment reference (Razorpay payment ID or invoice number):

6. Refund Timelines and Method

• We will acknowledge your refund request within 48 hours of receipt.
• Approved refunds are processed within 5-7 business days of approval.
• Refunds are issued to the original payment method used at checkout, via Razorpay's refund mechanism. Razorpay-side processing times (typically 5-7 additional business days for the funds to reflect in your account, depending on your bank or card issuer) apply on top of our processing time.
• We do not charge any cancellation or processing fee for approved refunds.

7. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

Grievance Officer

For unresolved refund or cancellation disputes, you may escalate to our Grievance Officer: